From Order to Delivery (& Delivery Date)

​Shopping Flow

 

 

1.Purchase

 

(In-Stock Items)
Please select your desired product and place order by clicking the "ADD TO BAG" button to "GO TO CASHIER". 

 

(Out-of-Stock Items / Customized Items)

Please fill in the Order Form and send to us. We start making once the Order is confirmed. If you pay by Bank Transfer, the production starts after confirming your payment. Please let us know in advance if the order is urgent. 

2.Confirmation Mail from us
Once the order is placed,
'Order confirmation (automatic delivery mail)' is sent from info@poetique-bijoux.com.

Please check the shipping date and total payment amount etc in this email.

* If you don't receive  this mail, please check the the setting of the junk mail folder on your e-mail.

3.Shipping
We will do
FREE Shipping to all within Japan by Japan Post. (Nippon Yubin)

 

​Delivery Date & Shipping Date

 

 

In-Stock Products


We will ship within 5 business days after confirming your order.
If you choose prepayment by [bank transfer], your order will be confirmed at the time we confirm the payment.

Out-of-Stock Products (Ordered/Customized Products)


After confirming the order, we will start making the products and will ship after completion. It normally takes for average 2-3 week for the production, but may take more than 3 weeks depending on the time and situation. For details, please refer to the product page and the order confirmation e-mail sent from our shop.

<Attention!>


·As we produce the piece order by order, we are afraid we can not accept early shipping prior to the estimated delivery date. 
·We may ask for the longer period for production than usual during the holiday seasons and around new years.

When you order the above two types at the same time


All items ordered at the same time are bundled and shipped together. Even when you order In-Stock items, we will ship at the same time with other ordered items on completion.  If you wish for the In-Stock item to be shipped earlier than the ordered item, please order them separately.