​Request upon Returns & Exchange

 

 

Please be sure to confirm the following items once you received the products.
· Are there no defective parts in the product?
· Is there any errors in the order content?
· Is the size correct?

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For any other inquiries on the received products, please contact us via E-mail info@poetique-bijoux within one week after arrival.

We will get back to you as soon as possible.

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Cases we can not accept returns / exchange　※Important

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· Different from the image
· Used / Once worn
· Damaged caused by customer
· When the return period passed over a week after the product's arrival
· When returned without notice.
· Make-to-order products

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※Please note that slight difference in colour and size can not be returned or exchanged.

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Return

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In cases of other reasons, please contact us via Email  info@poetique-bijoux within one week after the arrival of the product.

We will get back to you as soon as possible.

· Please return in the same condition as it was delivered. (Guarantee card, box etc)
· The return procedure is with the customer. (Even if you receive it as a gift, please contact us from the ordered person.)

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Exchange

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In cases of other reasons, please contact us via Email info@poetique-bijoux within one week after the arrival of the product.

We will get back to you as soon as possible.

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<Attention!>
· Exchange will be basically with the same item.

· The exchange fee will be paid by the customer in the case of customer's preferences such as "Size does not match" etc.
· Please return in the same condition as it was delivered. (Guarantee card, box etc)
· If you are receiving as a gift, please let us know the name of the customer.
(We will check the order status of the item so that exchange can beprocessed smoothly.)

  

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«About delivery of exchange products»
After confirming the returned product, we will proceed out packing & shipping.
In addition, there are cases when we may not be able to deliver or may ask for sometime to prepare due to the stock shortage. We will contact you in that case.

 

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​Defective item / Misdelivery

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Although we are careful with inspection of the product, if there is a problem or mistake by any chance, please contact us within 3 days after the arrival of the products.
We will promptly replace it with a new item.

For exchange with Out-of-Stock item, we will refund once.

※ When you wish to order the same item, we will prepare as soon as possible on order.

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Cancellation after shipment / long term absence / Refuse receiving

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We can not accept returned goods such as "Cancellation after shipment of goods", "Long absence", "Rejection of receipt" etc.
In this case, we will charge a round-trip shipping fee.

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